All returns and exchanges must be authorized in advance and given an RMA number
- 14-day full refund on all qualifying returns
- 21-day exchange/store credit period on qualifying returns
Returns & Exchanges
Domestic and international returns received within 14 days from the date the order was shipped are eligible for a full refund not including any shipping costs accordance with the original payment method. All international exchanges will incur additional shipping charges provided they are received within 21 days of the ship date. Items must not have been worn or washed, and all original tags must be attached. Refund procedures may take 7-14 business days, you will receive an email notification upon completion. Items that are shipped after 14 days but before 21 days may qualify for store credit or an exchange. Store Credits are processed within 3 business days of receipt. While YoliB.com does not refund shipping fees on any order,
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Yolib does not refund customs, duties or taxes associated with International returns.
*Exchanges: Exchanges must be authorized in advance and will not be accepted if worn or washed and must have all original tags. If authorized customer will need to pay any return shipping costs as well as shipping costs for the new items to be shipped.
*Returns: Returns must be authorized in advance and will not be accepted if worn or washed and any tags have been removed. Customers will be responsible for any return shipping costs.
Underwear & Swimwear
Due to hygienic concerns, underwear and swimwear may not be returned or exchanged.
Sale Items
Items that are purchased at a discount from the original price are considered "Sale Items". Sale items qualify for exchange/store credit ONLY. Sale items must be postmarked (shipped) within three (3) days of your orders arrival date.
Clearance Items
All items purchased at a discount are considered "clearance items" and therefore all sales will be final.
Note: A restocking fee of 35% may apply to returns/exchanges that do not meet the above guidelines.
